Returns & Defective Items Policy

At Acid Ichor, we take care to ensure all merchandise, crystals, and aftercare products are packaged and shipped in excellent condition.

Under UK consumer law, customers are entitled to receive goods that are as described, of satisfactory quality, and fit for purpose. If an item arrives defective or damaged, we will arrange a replacement or refund where appropriate.

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Defective or Damaged Items

If your order arrives with a manufacturing defect or damage (such as misprints, faulty stitching, damaged packaging, or broken items), please contact us within 7 days of receiving your order.

To submit a request, please email gen@acidichortattoo.com with:

• Your order number

• A description of the issue

• Clear photographs showing the defect or damage

Once reviewed, we will confirm whether the item qualifies for a replacement.

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Return Shipping

If a defective item needs to be returned for inspection:

• Customers are responsible for return shipping costs.

• We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Once the item has been received and verified as defective, we will arrange a replacement item or refund where appropriate.

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Hygiene & Safety Items

For health and hygiene reasons, opened or used aftercare products cannot be returned, unless they arrive damaged or defective.

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Natural Products Disclaimer (Crystals)

Crystals are natural products, meaning each piece will vary in size, colour, and formation. These natural variations are not considered defects and are not eligible for return.

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Non-Returnable Items

We cannot accept returns for:

• Incorrect sizing or fit

• Change of mind

• Natural variation in crystals

• Items that have been worn, washed, opened, or used

• Limited edition or sale items unless defective

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Contact

For all return enquiries, please contact:

Email: gen@acidichortattoo.co.uk
Shop: Acid Ichor